Often it's siloes, a gap between design and implementation, or a lack of deep understanding of people's needs and drivers. That's why we focus on collaboration, co-design and implementation.
We partner with purpose-led organisations to grow your retention and impact.
Every engagement is scoped to where you are and what you need. Here is how most leaders start.
Most popular starting point
Strategic clarity before transformation.
For CEOs, COOs, and directors who need clarity and a practical direction; without spending months getting there. A focused strategic engagement that surfaces what's not working and builds the design foundation to act on it. Includes stakeholder conversations, current-state mapping, one redesigned signature experience, AI opportunity mapping, and a 90-day action plan.
From $5,000 + GST
For sustained change
Your fractional Chief Experience Officer, without the full-time overhead.
An ongoing monthly design partnership for organisations ready to move from one-off improvements to sustained, compounding change. We work alongside your team to implement, test, and embed human-centred experiences across your organisation.
From $10,000/month + GST
End-to-end transformation
Service and experience transformation, built to last.
A 16–20 week strategic transformation engagement for organisations ready to redesign their service and experience end-to-end. Co-designed with your team across discovery, synthesis, co-design, and handover. Builds internal capability so the work continues long after the engagement ends.
From $35,000 + GST
Trusted by purpose-led organisations across Australia
We take you from idea to bringing it to life. We bring the creativity to solve complex problems and the systems brain to make it happen; the empathy to really understand your context and people, and the engagement to bring them on the journey.
Think Designer, Programme Management, Implementation and Change Champion; in one pocket.
Your prior investment; the CRM, the brand refresh, the process mapping, the training; is the foundation we design from. The goal is to connect what exists into something that compounds.
We create this together. We are not going to bring you a solution that was previously designed for someone else, because it won't work. We co-design, implement alongside you, and stay until it is embedded in how your organisation actually works.
Your world is complex or highly regulated? Those are the problems we love the most. If a solution cannot be delivered by your team within your regulatory environment, it has failed. If it looks the same as everyone else's, it has failed too. Nothing of that exists in SHiFT.
No junior staff doing the work, no handover to an implementation team. No cookie-cutter frameworks applied by someone who has never worked in your sector. You get Cata; from the first conversation through to the last check-in. And yes, we may bring in some experts where we need them, but Cata is still your person.
That is exactly what the Discovery Call is for. Thirty minutes to know each other, see if we are a good fit, understand what's in your mind and to-do list and work out what is most useful for you right now.
Book a discovery call →